Why we’re in The Cloud

Our contact centre Cloud platform provides us with an end to end solution, producing a highly sophisticated and configurable telephony system, with features and functions that allow us to offer the ultimate best in 24 hour services to our clients and their customers.

How
System features live in the cloud and therefore can be instantly activated for the relevant user. The multi-channeled technology is simply accessed via a browser which adds more flexibility, accessibility and functionality.

Flexibility
System features live in the cloud and therefore can be instantly activated for the relevant user. The multi-channeled technology is simply accessed via a browser which adds more flexibility, accessibility and functionality.

Productivity
The Cloud easily integrates and improves on existing IT systems, therefore it maximises on employee efficiency and productivity. Updates are also automatic and regular, therefore reducing the need for extensive IT support.

Security
Facilitates adherence to legal structures for communication security and compliance. It also fares better in attempted security breaches than premise-based data centres do.

Unlimited channels
The capacity of the elastic cloud infrastructure supplies support for unlimited channels. Features such as priority queuing, intelligent announcements, queue-busters and call backs for up to 1,000 calls are provided when needed.

Reliability
High performance levels and availability results in a reliable platform, easily accessed through a browser and without the need for expensive licences. The Cloud also simplifies scalability and workflows to respond to rapid changes in individual business needs.

Contact Us

Pop-in for a chat

You can email or call us, or alternatively, pop in to see us and we can talk through everything. We look forward to meeting you soon.

The Contact People Ltd

3B Wavertree Boulevard South

Wavertree Technology Park

Liverpool

Merseyside

L7 9PF