Once you’ve weighed up the costs and logistics, what are the advantages of outsourcing?
Familiarity of industry knowledge
Work with a contact centre who has similar clients and therefore background knowledge of the sector.
Cost per transaction
Choose a financial package that suits your businessrequirement from multiple options.Cut out staff and setup fees.
Operate on a per minute basis, paying for the call as opposed to shelling out for full time night staff.
Clients can pick up a phone, send an email, or access Live Chat at their convenience. Call response handled out of hours for engineer call outs.
Quality control & monitoring
Expert team leaders on hand 24 hours thus ensuring standards never drop. Complete transparency for quality monitoring available to clients.
Flexible & scaleable
A call centre can absorb fluctuating demand and shoulder peaks and troffs, picking up demands when needed.
Business Continuity & Recovery Plans
Remain responsive with an adequate BCP & DRP in place. Have lines instantly diverted & concerned parties reassured with continual communication.
Meet SLA’s for emergency response & engineer call outs 24hours