Why Outsource Call-Handling for Facilities Management

Once you’ve weighed up the costs and logistics, what are the advantages of outsourcing?

Familiarity of industry knowledge
Work with a contact centre who has similar clients and therefore background knowledge of the sector.

Cost per transaction
Choose a financial package that suits your businessrequirement from multiple options.Cut out staff and setup fees.
Operate on a per minute basis, paying for the call as opposed to shelling out for full time night staff.

24/7 Service
Clients can pick up a phone, send an email, or access Live Chat at their convenience. Call response handled out of hours for engineer call outs.

Quality control & monitoring
Expert team leaders on hand 24 hours thus ensuring standards never drop. Complete transparency for quality monitoring available to clients.

Flexible & scaleable
A call centre can absorb fluctuating demand and shoulder peaks and troffs, picking up demands when needed.

Business Continuity & Recovery Plans
Remain responsive with an adequate BCP & DRP in place. Have lines instantly diverted & concerned parties reassured with continual communication.

Meet SLA’s for emergency response & engineer call outs 24hours

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Pop-in for a chat

You can email or call us, or alternatively, pop in to see us and we can talk through everything. We look forward to meeting you soon.

The Contact People Ltd

3B Wavertree Boulevard South

Wavertree Technology Park

Liverpool

Merseyside

L7 9PF