Corporate Social Responsibility is about the social impact and the contribution
to society a company makes within the framework of its business operations.
But going beyond the buzzword and compliance with the Social Value Act,
as a company we believe that charity really does start at home. Although the
business operates on a national level and so do a few of the charities we work with,
our particular focus is on giving back regionally both through our business
practices as well as fundraising.
We let the staff suggest the charities they would like to see as beneficiaries
and in the past have included a local food bank, the Hoylake Wildcats which
is a local basketball team for disabled children, KIND a Liverpool children’s charity,
and on a wider scale Cancer Research, Lymphoma and Leukaemia Research,
and Compassion UK which is a charity dedicated to helping third world
children in poverty.
MacMillan coffee mornings are a regular occurrence and the money raised is always
matched pound for pound by MD Brian King. The run up to Christmas is also always
a busy time at the contact centre where we concentrate our efforts on active
charitable involvement and fundraising in the choice of charity for that year,
as we believe it’s a time to reflect on how lucky we are and find ways to share
it with those less fortunate.
I just wanted to give you some feedback for your team with regards to the migration of all of our contracts over to the Out of Hours service.
I must say that the whole transition has gone very smoothly indeed and I am delighted that its gone without a hitch.
Please pass on our compliments to your team who are providing a first class service for us!
Customer Support Centre Manager