Support round the clock

Reception & Switchboard

We are here to ensure that the first impression is the right impression. Our highly trained, competent receptionists provide a wide range of receptionist outsourcing functions for businesses of all sizes.


From answering and call transfer services, to more complex solutions aimed at multi-disciplinary, multi-site teams. Our highly trained receptionists are fully briefed, knowledgeable, professional and crucially, on-brand, meaning your customers and stakeholders will receive the very best brand experience.


No matter what your business objectives; whether it’s providing front-of-house support during peak call periods or virtual receptionists for remote offices, our professionally qualified call handlers will take and transfer calls, organise your diary, arrange meetings and cater to your every business requirement.


And our receptionists are always there; 24/7, meaning no loss of business, missed calls or damaged reputation through unanswered calls and total business availability for you – even in the middle of the night.


How we add value…


See below for examples of other ways in which the contact
centre can compliment and support your business…


Business Continuity & Disaster Recovery

Charity Donation Line

Customer Satisfaction Surveys

Customer Service/Helpdesk

HR & Absence Management

Information Request Line

Internet Enquiries

Media Marketing Response

Over Flow Call Capture

Reception Service

Report line, Anonymous Hotline

Reservations & Modifications

Sales/Order Processing

Virtual Office


The above are just some ways in which we have supported
other businesses. Get in touch to learn how The Contact
People can compliment and support you.


Emergency Response/Helpdesk

Case Escalation
Fault Management
Lone Worker Support

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Case Escalation

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Fault Management

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Lone Worker Support


Live Chat & Social Media

Enquires managed in and out of hours
through Live Chat & Social Media


We always find The Contact People very quick to respond and always very polite. We always receive helpful, prompt responses to any queries, and our daily report is always sent through without fail. We would highly recommend their services.

DMA Group

Rebecca Edgell

Group Customer Care Manager

Contact Us

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Pop-in for a chat

You can email or call us, or alternatively, pop in to see us and we can talk through everything. We look forward to meeting you soon.

The Contact People Ltd

3B Wavertree Boulevard South

Wavertree Technology Park



L7 9PF