Introduction

 

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

 

The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of Data Subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.

 

The Contact People Limited is pleased to provide the following Privacy Notice:

 

Personal Data

 

The Contact People Limited uses the information collected from you to provide quotations, make telephone contact and to email you marketing information which The Contact People Limited believes may be of interest to you and your business. In you making initial contact you consent to The Contact People Limited maintaining a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services. The Contact People Limited also acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, The Contact People Limited will be acting on the instruction of its client, and will work hard to ensure that the client is fully GDPR compliant.

 

Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. The Contact People Limited may from time to time use such information to identify its visitors. The Contact People Limited may also collect statistics about the behavior of visitors to its website.

 

The Contact People Limited’s website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. www.yourbusinessvoice.co.uk uses cookies to help The Contact People Limited identify and track visitors and their website access preferences. The Contact People Limited’s website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using The Contact People Limited’s website.

Any information The Contact People Limited holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.

 

The Contact People Limited will only collect the information needed so that it can provide you with marketing and consulting services, this agency does not sell or broker your data, although coincidentally there may be times when your information could be contained in data that The Contact People Limited has purchased from a third-party list broker, on behalf of a client.

 

Legal basis for processing any personal data

 

To meet The Contact People Limited’s contractual obligations to clients and to also respond to marketing enquiries.

 

Legitimate interests pursued by The Contact People Limited and/or its clients

 

To promote the marketing and consulting services offered by The Contact People Limited and/or to market the services and/or products offered by The Contact People Limited’s existing clients.

 

Consent

 

Through agreeing to this privacy notice you are consenting to The Contact People Limited processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing dataprotection@thecontactpeople.co.uk or by writing to us, see last section for full contact details.

 

Disclosure

 

The Contact People Limited may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. The Contact People Limited requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.

 

The Contact People Limited do not broker or pass on information gained from your engagement with the agency without your consent. However, The Contact People Limited may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. The agency may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of The Contact People Limited, its clients and/or the wider community.

 

Retention Policy

 

The Contact People Limited will process personal data during the duration of any contract and will continue to store only the personal data needed for a maximum of seven years after the contract has expired to meet any legal obligations. After seven years any personal data not needed will be deleted.

 

Data storage

 

Client Data is held in UK using different (multiple) servers and also within the CRM Management system we currently use which is Zoho Corporation.

 

Your rights as a data subject

 

At any point whilst The Contact People Limited is in possession of or processing your personal data, all data subjects have the following rights:

 

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

 

In the event that The Contact People Limited refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

 

The Contact People Limited at your request can confirm what information it holds about you and how it is processed.

You can request the following information:

 

  • Identity and the contact details of the person or organisation (The Contact People Limited ) that has determined how and why to process your data.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of The Contact People Limited or a third party such as one of its clients, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority (Data Protection Regulator).
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

 

To access what personal data is held, identification will be required

 

The Contact People Limited will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If The Contact People Limited is dissatisfied with the quality, further information may be sought before personal data can be released.

 

All requests should be made to dataprotection@thecontactpeople.co.uk or by writing to us at the address further below.

 

Contact Us

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Pop-in for a chat

You can email or call us, or alternatively, pop in to see us and we can talk through everything. We look forward to meeting you soon.

The Contact People Ltd

3B Wavertree Boulevard South

Wavertree Technology Park

Liverpool

Merseyside

L7 9PF