The Contact people
Invisible yet invaluable
Meet the TeamThe best part is our employees tend to stick around and have gone the duration. Mostly, our dedicated Senior Management and Team Leaders have been with us between 10-20 years which is a good sign that they’re happy, stimulated and enjoying their work. Their involvement in the company and ground-breaking campaigns we’ve taken on over the years has made experts out of them; from large-scale privatisations to bespoke services for entrepreneurs.
We work closely with our clients, designing the software, scripts and training with their cooperation. Initial and any ongoing training is undertaken in-house and our call-handlers are trained to maintain high quality standards and treat callers with patience and dedication, operating as an extension of our clients’ businesses.
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the contact people call-handler
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Brian King, Managing Director
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Ian, Client Support Administrator
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We NEVER close
Open 24/365
80% of callers don’t
leave a voicemail
The best part is our employees tend to stick around and have gone the duration. Mostly, our dedicated Senior Management and Team Leaders have been with us between 10-20 years which is a good sign that they’re happy, stimulated and enjoying their work. Their involvement in the company and ground-breaking campaigns we’ve taken on over the years has made experts out of them; from large-scale privatisations to bespoke services for entrepreneurs.
We work closely with our clients, designing the software, scripts and training with their cooperation. Initial and any ongoing training is undertaken in-house and our call-handlers are trained to maintain high quality standards and treat callers with patience and dedication, operating as an extension of our clients’ businesses.
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- the contact people call-handler
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- Brian King, Managing Director
-
- Ian, Client Support Administrator
We NEVER close
Open 24/365
80% of callers don’t
leave a voicemail
24 Hour
Contact Centre
We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.
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