Protecting your interests

Live Chat & Social Media

Your live chat and social media handled 24/7
by professional individuals

Live chat and Social Media is the preferred form of contact with the younger
generations and constantly increasing in popularity, hence the reason why more and
more companies are investing in their social media efforts. Offer your clients 24 hour
support through Live Chat with our team always on hand to answer their queries or
simply manage your social media according to your instructions.

Never miss an opportunity to engage with a potential customer online to close
a deal, provide customer support, or simply to find out what they’re thinking.

 

 

 

Vodafone have used the services of The Contact People for over ten years; that in itself shows the confidence we have in the quality of support we receive, such a vital ingredient to maintaining the image and reputation of the Vodafone brand. The Contact People provide us with a genuine 24/7/365 facility; maintain the highest standards of service, and just as importantly, respond immediately to any challenges we may give them.

Vodafone

Other ways in which the contact centre can complement
and support your business… Should your business veer
towards dealing with international clients or you’re based
outside the UK, we are happy to discuss multilingual
service options or virtual office.

Want to add real time to your business?

One of our initiatives is working in conjunction with a with a high profile cart
abandonment recovery site with a proven track record who provide the analytics
and strategy behind recovering potentially lost clients from websites while
we provide the call-handlers to make the call and proactively close the sale.

 

Save on resources, utilities, office space and equipment & remain responsive
to the fast-paced lifestyles of your customers by being available around the clock.

 

Studies have shown that peak internet buying is around 8pm, so you can remain
accessible and open for business with live chat and phone lines at these peak hours.

 

 

 

 

Franchises

Benefit from a central point of contact to dispatch enquiries to the correct
businesses and answer FAQ’s by phone or Live Chat, optimising on lead
generation and minimising time-wasting on either side.

 

 

Increase awareness of your company

Through campaign launches for brands, products, or new ranges. Media-based
campaigns generate immense response to which our company can handle on your
behalf, be it catalogue, leaflets or TV ads. Our function is to filter, handle enquiries
or take payments for your product or service.

 

 

 

 

I just wanted to give you some feedback for your team with regards to the migration of all of our contracts over to the Out of Hours service. I must say that the whole transition has gone very smoothly indeed and I am delighted that its gone without a hitch. Please pass on our compliments to your team who are providing a first class service for us!

Bilfinger Europa Facility Management Ltd

Joanne Prendergast

Customer Support Centre Manager

Contact Us

Pop-in for a chat

You can email or call us, or alternatively, pop in to see us and we can talk through everything. We look forward to meeting you soon.

The Contact People Ltd

3B Wavertree Boulevard South

Wavertree Technology Park

Liverpool

Merseyside

L7 9PF