Live Chat and Social Media is the preferred form of contact with the younger
generations and constantly increasing in popularity, hence the reason why more and
more companies are investing in their social media efforts. Offer your clients 24 hour
support through Live Chat with our team always on hand to answer their queries or
simply manage your social media according to your instructions.
Never miss an opportunity to engage with a potential customer online to close
a deal, provide customer support, or simply to find out what they’re thinking.
Vodafone have used the services of The Contact People for over ten years; that in itself shows the confidence we have in the quality of support we receive, such a vital ingredient to maintaining the image and reputation of the Vodafone brand.
The Contact People provide us with a genuine 24/7/365 facility; maintain the highest standards of service, and just as importantly, respond immediately to any challenges we may give them.
Other ways in which the contact centre can complement
and support your business… Should your business veer
towards dealing with international clients or you’re based
outside the UK, we are happy to discuss multilingual
service options or virtual office.
Benefit from a central point of contact to dispatch enquiries to the correct
businesses and answer FAQ’s by phone or Live Chat, optimising on lead
generation and minimising time-wasting on either side.
Through campaign launches for brands, products, or new ranges. Media-based
campaigns generate immense response to which our company can handle on your
behalf, be it catalogue, leaflets or TV ads. Our function is to filter, handle enquiries
or take payments for your product or service.
I just wanted to give you some feedback for your team with regards to the migration of all of our contracts over to the Out of Hours service.
I must say that the whole transition has gone very smoothly indeed and I am delighted that its gone without a hitch.
Please pass on our compliments to your team who are providing a first class service for us!
Customer Support Centre Manager