It doesn’t matter which sector our client’s are in, they all require a high level of customer service. From maintaining customer satisfaction to ensuring the correct tone and urgency is used to deal with an escalation or emergency call. All our calls are taken by highly trained professionals who have a mix of empathy and experience.
By providing a human voice at the end of the phone, you customer’s won’t get annoyed by listening to pre-recorded options which may not be specific to their needs. With a large proportion of our client base wishing to have calls escalated or wanting us to deal with emergency calls, it’s even more important that these call are dealt with correctly. Our customer service experts are trained to respond in the correct manner, keep a calm appropriate tone to the situation and ensure the call is escalated quickly and efficiently. This ensures your customers receive the best service and helps maintain customer retention.
Details can be communicated through calls, emails, SMS text message or a mixture of all with any given chosen interval of time between them, the process is entirely flexible and configured according to the client’s wishes.
Vodafone have used the services of The Contact People for over ten years; that in itself shows the confidence we have in the quality of support we receive, such a vital ingredient to maintaining the image and reputation of the Vodafone brand.
The Contact People provide us with a genuine 24/7/365 facility; maintain the highest standards of service, and just as importantly, respond immediately to any challenges we may give them.
We provide Business Continuity and Disaster Recovery Plans, measures which are vital to have in place in order to retain customers and aid customer confidence.
Benefit from a central point of contact to dispatch enquiries to the correct businesses and answer FAQ’s by phone or Live Chat, optimising on lead generation and minimising time-wasting on either side.
We always find The Contact People very quick to respond and always very polite. We always receive helpful, prompt responses to any queries, and our daily report is always sent through without fail. We would highly recommend their services.
Group Customer Care Manager