Bespoke solutions

Thoughtful contact

Customer Services

Improved customer satisfaction,
Retention and Aquisition

It doesn’t matter which sector our client’s are in, they all require a high level of customer service. From maintaining customer satisfaction to ensuring the correct tone and urgency is used to deal with an escalation or emergency call. All our calls are taken by highly trained professionals who have a mix of empathy and experience.

 

 

How can our Customer Service experts can help you?

By providing a human voice at the end of the phone, you customer’s won’t get annoyed by listening to pre-recorded options which may not be specific to their needs. With a large proportion of our client base wishing to have calls escalated or wanting us to deal with emergency calls, it’s even more important that these call are dealt with correctly. Our customer service experts are trained to respond in the correct manner, keep a calm appropriate tone to the situation and ensure the call is escalated quickly and efficently. This ensures your customers recieve the best service and helps maintain customer retention.

 

Details can be communicated through calls, emails, SMS text message or a mixture of all with any given chosen interval of time between them, the process is entirely flexible and configured according to the client’s wishes.

 

 

 

 

Vodafone have used the services of The Contact People for over ten years; that in itself shows the confidence we have in the quality of support we receive, such a vital ingredient to maintaining the image and reputation of the Vodafone brand. The Contact People provide us with a genuine 24/7/365 facility; maintain the highest standards of service, and just as importantly, respond immediately to any challenges we may give them.

Vodafone

Loan Worker Support Service

If you’re worried about Health and Safety compliance to industry standards or the vulnerability of company workers, we offer a Lone Worker Support service to our clients at a one-off set up cost of £50. It can either be set for certain times or On-Calls can activate Lone Worker Support themselves; this means the On-Call agrees to a certain time of completion for the job when accepting the case, and if the contact centre has not been called back to close the case by the agreed time, we then make contact and follow a separate escalation procedure if not successful.

 

An SMS text message can also be sent as a reminder to employees
that they are on-call before their shift.

 

 

 

 

Business Continuity and Disaster Recovery Plans

We provide Business Continuity and Disaster Recovery Plans, measures which are vital to have in place in order to retain customers and aid customer confidence.

 

 

Franchises

Benefit from a central point of contact to dispatch enquiries to the correct businesses and answer FAQ’s by phone or Live Chat, optimising on lead generation and minimising time-wasting on either side.

 

 

 

 

 

We always find The Contact People very quick to respond and always very polite. We always receive helpful, prompt responses to any queries, and our daily report is always sent through without fail. We would highly recommend their services.

DMA Group

Rebecca Edgell

Group Customer Care Manager

Contact Us

Pop-in for a chat

You can email or call us, or alternatively, pop in to see us and we can talk through everything. We look forward to meeting you soon.

The Contact People Ltd

3B Wavertree Boulevard South

Wavertree Technology Park

Liverpool

Merseyside

L7 9PF