The Contact People represent some top names in the healthcare and medical supplies sector. Our clients include Thermo Fischer Scientific and D&L Medical who have been with us since 1998, as well as DeVilbiss (Park House), all satisfied long-term customers.
Our Reception Response package means call-handlers coordinate and monitor engineer call outs for the delivery, installation, maintenance and repairs of important hospital equipment and devices. Calls can also be filtered to determine the urgency.
Our services range from processing orders for domestic and hospital medical equipment, right through to the management of installation and maintenance of surgery equipment. We also run emergency response lines & case escalation for a number of high-profile hospital trusts who rely on our discretion.
Being 24 hours, we’re an ideal match for the sector and are tenacious about efficiency and quality levels. Our function is to act as an extension of your business and offer bespoke services designed to support your business needs.
We offer coverage of out total call activity, out of hours and call-overflow capture, with a specific focus on management of On-Calls and case escalations.
We can also help you remain responsive with a 24 hour Business Continuity and Recovery Plan by having your calls diverted immediately to us in case of emergency and concerned parties reassured with continued communication.