Why we’re in The Cloud : Our contact centre Cloud platform provides us with an end to end solution, producing a highly sophisticated and configurable telephony system, with features and functions that allow us to offer the ultimate best in 24 hour services to our clients and their customers.
Escalation Processes & Procedures : If you’re dedicated to achieving Service Level Agreements for clients then swift pick-up by On-Calls is essential, whether that be within hours or the next working day. But how do you ensure that happens out of hours? Our contact centre can relieve you of the cost of running your operation 24 hours, filter out the real emergencies and liaise with On-Calls or contractors on your company’s behalf.
Systems, Technology & Methods Overview : The Contact People has a history of providing quality call-handling facilities going back over 20 years. Our management team is a blend of academic and professional qualifications, experience of innovative technology, and involvement in some of the largest and most ground -breaking uses of Inbound and Outbound calling-everything from large-scale campaigns to bespoke services for entrepreneurs.
Certification Number 9166