Invisible yet invaluable
February 15, 2017 4:32 pm
We provide out of hours call-handling by dealing with your service calls in accordance to your in-hours procedures, and for a fraction of the cost of running a 24 hour operation yourself. Customer Service is at the heart of every business.We’re no one without our customers, and that places them central…
October 13, 2016 3:42 pm
The Contact People represent some top names in the healthcare and medical supplies sector. Our clients include Thermo Fischer Scientific and D&L Medical who have been with us since 1998, as well as DeVilbiss (Park House), all satisfied long-term customers. Our Reception Response package means call-handlers coordinate and monitor engineer call outs for the delivery, installation, maintenance and repairs of important hospital equipment and devices. Calls can also be filtered to determine the urgency. Our services range from processing orders for domestic and hospital medical equipment, right through to the management of installation and maintenance of surgery equipment. We also run emergency response lines & case escalation for a number of high-profile hospital trusts who rely on our discretion. Being 24 hours, we’re an ideal match for the sector and are tenacious about efficiency and quality levels. Our function is to act as an extension of your business and offer bespoke services designed to support your business needs. We offer coverage of out total call activity, out of hours and call-overflow capture, with …
October 3, 2016 2:37 pm
With the onset of Autumn, we’re breaking out and wrapping up in our thick knits. While the colourful crisp leaves sweep past our door step, our 24 hour contact centre is a hive of activity. On the agenda for this month or currently occurring are more client visits, expansion of ongoing services, client on-site training, and a lot more. October Newsletter Charity As usual we’re getting involved in charity events, as it is a strong company ethos and a subject close to our MD Brian Kings’ heart.With Macmillan being one of the charities we support, naturally we took part in the recent Coffee Morning and raised £60, which was rounded off to £120 by the company. Client Portal As we’re working on reinstating a better version of a client portal on our website, we would like to get some feedback as to what features and functions you would find useful and like to see on it. New Business What…
September 30, 2016 12:51 pm
Supporting Macmillan and the wonderful work they do is very important to us here at The Contact People and…
September 19, 2016 3:11 pm
What Our contact centre Cloud platform provides us with an end to end solution, producing a highly sophisticated and configurable telephony system, with features and functions that allow us to offer the ultimate best in 24 hour services to our clients and their customers. How System features live in the cloud and therefore can be instantly activated for the relevant user. The multi-channeled technology is simply accessed via a browser which adds more flexibility, accessibility and functionality. Flexibility System features live in the cloud and therefore can…
September 12, 2016 5:25 pm
Call– handling for Emergency Call-Outs and Fault Reporting If you’re dedicated to achieving Service Level Agreements for clients then swift pick-up by On-Calls is essential, whether that be within hours or the next working day. But how do you ensure that happens out of hours? Our contact centre can relieve you of the cost of running your operation 24 hours, filter out the real emergencies and liaise with On-Calls or contractors on your company’s behalf. Automatic Escalation: Once logged, the system sends the case details automatically via SMS, email, pager or fax Manual Escalation: Once a case has been generated and information captured, an operator attempts contact until the case details have been passed to the appropriate On-Call and the case is closed. A Lone-worker Support service can also be activate by workers for certain hours or sites if required. Selection Process 1) Select medium and sequence of contact to relay the case information >SMS/ Phone Call/ Email (Various combinations can be used, as well as both manual and automatic). 2)…
July 13, 2016 3:11 pm
The Contact People has a history of providing quality call-handling facilities going back over 20 years. Our management team is a blend of academic and professional qualifications, experience of innovative technology, and involvement in some of the largest and most ground -breaking uses of Inbound and Outbound calling-everything from large-scale campaigns to bespoke services for entrepreneurs. The Contact Centre ensures that Team Leaders are on duty 24 hours, a Client Support Team is available from 08.00 to 22.00 and a dedicated Account Manager is assigned to each client. Our main services are 24 hour Emergency Response, help and advice lines, Live Chat, Media Response, Customer Service, Up-selling, and all as a combination of bespoke services to suit the particular…
June 22, 2016 10:22 am
All staff donations towards the breakfast items in the break room go to The Whitechapel centre who work hard…
June 17, 2016 3:45 pm
June 10, 2016 2:34 pm
It’s been another productive month with many happenings… “I just wanted to give you some feedback for your team…
We NEVER close
Open 24/365
80% of callers don’t
leave a voicemail
We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.
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