Intelligent responses

Confident communication

Vodafone have used the services of The Contact People for over ten years; that in itself shows the confidence we have in the quality of support we receive, such a vital ingredient to maintaining the image and reputation of the Vodafone brand. The Contact People provide us with a genuine 24/7/365 facility; maintain the highest standards of service, and just as importantly, respond immediately to any challenges we may give them.

Vodafone

Speed and flexibility is what we pride ourselves
on here at the Contact People. Options and combinations
of service are versatile, with guidance and discussion
offered in order to set targets, followed by a speedy
and fluid integration.

Want to add real time to your business?

One of our initiatives is working in conjunction with a with a high profile cart
abandonment recovery site with a proven track record who provide the analytics
and strategy behind recovering potentially lost clients from websites while
we provide the call-handlers to make the call and proactively close the sale.


Save on resources, utilities, office space and equipment & remain responsive to the
fast-paced lifestyles of your customers by being available around the clock.

 

Studies have shown that peak internet buying is around 8pm, so you can remain
accessible and open for business with live chat and phone lines at these peak hours

 

 

 

 

Absorbing call over-flow through to handling total call activity on behalf of our clients around the clock.

Services range from basic answer service, call transfer, through to Lone Worker Support, case escalations, emergency call-cover, and Business Continuity Plans.

Software development and staff training are incorporated and create a service designed to support and grow your business.

We can manage your Live Chat, and also provide
a helplines for many of our clients. It’s a vital service
which our talented team of experienced call-handlers
are well versed at delivering across a range of sectors
and companies.

Contact Us

Pop-in for a chat

You can email or call us, or alternatively, pop in to see us and we can talk through everything. We look forward to meeting you soon.

The Contact People Ltd

3B Wavertree Boulevard South

Wavertree Technology Park

Liverpool

Merseyside

L7 9PF