Bespoke services are designed for individual clients by developing software and staff-training with and for them. Meeting clients needs and enhancing their performance as well as our own is our approach, and the reason why we see clients as business partners rather than just customers.
Vodafone have used the services of The Contact People for over ten years; that in itself shows the confidence we have in the quality of support we receive, such a vital ingredient to maintaining the image and reputation of the Vodafone brand.
The Contact People provide us with a genuine 24/7/365 facility; maintain the highest standards of service, and just as importantly, respond immediately to any challenges we may give them.
One of our initiatives is working in conjunction with a with a high profile cart
abandonment recovery site with a proven track record who provide the analytics and strategy behind recovering potentially lost clients from websites while we provide the call-handlers to make the call and proactively close the sale.
Save on resources, utilities, office space and equipment & remain responsive to the fast-paced lifestyles of your customers by being available around the clock.
Studies have shown that peak internet buying is around 8pm, so you can remain
accessible and open for business with live chat and phone lines at these peak hours
Absorbing call over-flow through to handling total call activity on behalf of our clients around the clock.
Services range from basic answer service, call transfer, through to Lone Worker Support, case escalations, emergency call-cover, and Business Continuity Plans.
Software development and staff training are incorporated and create a service designed to support and grow your business.
You can email or call us, or alternatively, pop in to see us and we can talk through everything. We look forward to meeting you soon.
3B Wavertree Boulevard South
Wavertree Technology Park
Liverpool
Merseyside
L7 9PF
