Remain responsive with a 24 hour business continuity and disaster recovery plan
BCP’s are developed by defining potential risks to a company then implementing safeguards designed to absorb the impact on you and your clients.
Disaster recovery call handling and communication are essential to system failure of any sort. These vital cautionary measures are devised to protect yourself, employees, premises, finances and most of all reputation. For certain sectors it’s a mandatory compliance to industry requirements.
Working with an experienced contact centre means having a seamless set of guidelines in place to be implemented in the event of a disaster; be it natural, man-made, accidental or deliberate, to cushion the effect of interruptions to your business. Phone lines are diverted immediately. Concerned parties reassured and communication maintained.
In addition to call-handling BCP’s, we also offer an over-flow capture facility for any time of day.
Exposure to unforeseen circumstances cannot be guaranteed, how you manage the risks however is within your power by having an adequate BCP or DRP in place. As the old saying goes, you can’t keep a bird from flying over your head but you can stop it from building a nest on your head.