Vodafone have used the services of The Contact People for over ten years; that in itself shows the confidence we have in the quality of support we receive, such a vital ingredient to maintaining the image and reputation of the Vodafone brand.
The Contact People provide us with a genuine 24/7/365 facility; maintain the highest standards of service, and just as importantly, respond immediately to any challenges we may give them
Established in the same location for over 25 years, The Contact People are currently providing front line professional contact for a diverse range of clients, all benefiting from our services which are adapted to meet their needs and requirements.
Our vision is to design with and for our clients a service that will support and grow their business.
Callers receive a personal response every time and any time, because we know that you never get a second chance to make a first impression.
Bespoke Services range from straightforward message taking, to the complexities and demands of a 24 hour Emergency Response that requires on-call dispatch and lone worker safety checks. In addition to call handling, we can also handle incoming emails and live chat enquiries on your behalf.
Options of 24 hour coverage, out of hours only, and over flow-capture are available to suit.
The sophisticated technology we use matches the personalised approach to our service delivery. This means that the experience your customers have is positive, and reassuring, based on an intelligent understanding.
Our team consistently reviews the software we deploy to ensure that we are providing the most efficient and robust solutions for our clients.
We are ISO 9001 accredited with advanced telephony technology and call scripting.
Speed and flexibility is what we pride ourselves on, with swift script changes and other amendments.
Full reporting can be provided on a daily/weekly or monthly basis.
We always find The Contact People very quick to respond and always very polite. We always receive helpful, prompt responses to any queries, and our daily report is always sent through without fail. We would highly recommend their services
Group Customer Care Manager
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