We are people centric

The Contact People are a 24 hour UK Contact Centre Providing Telephone Answering and Live Chat Services.

Established in the same location for over 25 years, The Contact People are currently providing front line professional contact for a diverse range of clients, all benefiting from our services which are adapted to meet their needs and requirements.

Our vision is to design with and for our clients a service that will support and grow their business.

Callers receive a personal response every time and any time, because we know that you never get a second chance to make a first impression.

Bespoke Services range from straightforward message taking, to the complexities and demands of a 24 hour Emergency Response that requires on-call dispatch and lone worker safety checks. In addition to call handling, we can also handle incoming emails and live chat enquiries on your behalf.

Options of 24 hour coverage, out of hours only, and over flow-capture are available to suit.

Technology

The sophisticated technology we use matches the personalised approach to our service delivery. This means that the experience your customers have is positive, and reassuring, based on an intelligent understanding.

Our team consistently reviews the software we deploy to ensure that we are providing the most efficient and robust solutions for our clients.

We are ISO 9001 accredited with advanced telephony technology and call scripting.

Speed and flexibility is what we pride ourselves on, with swift script changes and other amendments.

Full reporting can be provided on a daily/weekly or monthly basis.