Author Archives for Joy Dove

Who uses a 24 Hr Contact Centre?

December 8, 2015 4:11 pm Published by

What do home-Sitters, hormone consultants, hypnotherapists and funeral directors have in common?  They all use a call-answering  service and they…

What We Do

December 1, 2015 1:59 pm Published by

24 hour UK Contact Centre who deal with your clients on your behalf   Professional call-handlers with a management team always on-hand who…

Charity Shoe Box Appeal

November 18, 2015 3:38 pm Published by

The Contact People Ltd. have made a contribution to Operation Christmas Child which is run by Samaritans Purse as our…

Medical Suppliers News

August 24, 2015 1:57 pm Published by

Invisible yet Invaluable   Our clients rely on our discretion, as our slogan suggests, so we’ll refrain from naming all…

Contact centre background

August 11, 2015 1:25 pm Published by

Based in Merseyside, our contact centre is a 24-hour operation open year-round. With proven success-rates, we have 20-plus years of…

More…

August 11, 2015 1:24 pm Published by

We work closely with our clients, designing the software and scripts with their cooperation, and our operators are trained to…

We NEVER close
Open 24/365

80% of callers don’t
leave a voicemail

customers

Our Services

Inbound
Call-Handling

Our 24 hr phone answering service customised to your business needs.

Emergency
Response/Helpdesk

24 hour support for fault management, call outs, lone-worker support.

Live Chat
& Social Media

Your live chat and social media handled 24/7 by professional individuals.

Other contact
Centre functions

Our contact centre has the capacity to manage multilingual calls, manage card payments and work in conjunction with cart abandonment sites.

call-woman

24 Hour
Contact Centre

We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.

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