Author Archives for Joy Dove

Internet Retail and Live Chat

May 3, 2016 4:37 pm Published by

  According to the Office for National Statistics, a study conducted between 2008  and 2015  has shown a large increase…

Retail & Services

March 4, 2016 1:06 pm Published by

  Remain responsive to your customers at peak buying times: Outsource calls & live chat for out of hours. We also…

Let Your Website Do the Work

February 23, 2016 3:43 pm Published by

  The Contact People Ltd. have teamed up with a highly successful cart abandonment site to offer you a service that increases business revenue. Combine Optileads’ market leading software with our call-handlers…

We NEVER close
Open 24/365

80% of callers don’t
leave a voicemail

customers

Our Services

Inbound
Call-Handling

Our 24 hr phone answering service customised to your business needs.

Emergency
Response/Helpdesk

24 hour support for fault management, call outs, lone-worker support.

Live Chat
& Social Media

Your live chat and social media handled 24/7 by professional individuals.

Other contact
Centre functions

Our contact centre has the capacity to manage multilingual calls, manage card payments and work in conjunction with cart abandonment sites.

call-woman

24 Hour
Contact Centre

We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.

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