Blog / What can your business gain from using a 24/7/365 Contact Centre?

 

We provide out of hours call-handling by dealing with your service calls in

accordance to your in-hours procedures, and for a fraction of the cost 

of running a 24 hour operation yourself.

Customer Service is at the heart of every business.We’re no one without our customers, and that places them central to every business decision we make. Your aim is to facilitate your customer’s journey, while ours is to enable you to do so in a cost-effective manner.

Setting up overflow capture for busy spells means no calls are lost, and all without the expense of employing extra staff. This will result in improving your overall performance by increasing service levels while decreasing your client’s wait time.

In order to ensure Security Guarantees, an up-to-date and tested Business

Continuity Plan is permanently in place for the best part of our clients.

This ensures that  in the event of an emergency a tailor-made disaster

recovery plan is in place which is specific to their industry and sector.

We’re connoisseurs of the Sectors of our Clients and source our call-handlers with this in mind. Having managed the accounts of some of our

long-term clients as far back as the early 90’s, The Contact People employees 

and senior management have grown with the industry and gained a vast

knowledge of our clients, their business needs and even their company portals.

We help you stay ahead of the competition by supporting and communicating

with your customers directly, contractors, and employees, and all equally with

the highest level of professionalism.

 

The call quality we deliver is maintained through high performing call-handlers who absorb volumes during peak hours and around the clock, enabling

you to meet your SLA’s and deliver excellent service.

Why Us? 

The Contact People

 

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This post was written by Joy Dove

We NEVER close
Open 24/365

80% of callers don’t
leave a voicemail

customers

Our Services

Inbound
Call-Handling

Our 24 hr phone answering service customised to your business needs.

Emergency
Response/Helpdesk

24 hour support for fault management, call outs, lone-worker support.

Live Chat
& Social Media

Your live chat and social media handled 24/7 by professional individuals.

Other contact
Centre functions

Our contact centre has the capacity to manage multilingual calls, manage card payments and work in conjunction with cart abandonment sites.

call-woman

24 Hour
Contact Centre

We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.

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