Blog / Call Coverage for the Healthcare Sector

 

 

The Contact People represent some top names in the

healthcare and medical supplies sector. Our clients 

include Thermo Fischer Scientific and D&L Medical 

who have been with us since 1998, as well as DeVilbiss 

(Park House), all satisfied long-term customers.

Our Reception Response package means call-handlers coordinate and monitor

engineer call outs for the delivery, installation, maintenance and repairs of important

hospital equipment and devices. Calls can also be filtered to determine the urgency.

Our services range from processing orders for domestic and hospital medical

equipment, right through to the management of installation and maintenance of surgery

equipment. We also run emergency response lines & case escalation for a number of

high-profile hospital trusts who rely on our discretion.

Being 24 hours, we’re an ideal match for the sector and are tenacious about efficiency

and quality levels. Our function is to act as an extension of your business and offer

bespoke services designed to support your business needs.

We offer coverage of out total call activity, out of hours and call-overflow capture, with 

a specific focus on management of On-Calls and case escalations.

We can also help you remain responsive with a 24 hour Business Continuity and Recovery Plan by having your calls diverted immediately to us in case of emergency

and concerned parties reassured with continued communication.

The Contact People

 

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This post was written by Joy Dove

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Our Services

Inbound
Call-Handling

Our 24 hr phone answering service customised to your business needs.

Emergency
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24 hour support for fault management, call outs, lone-worker support.

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Your live chat and social media handled 24/7 by professional individuals.

Other contact
Centre functions

Our contact centre has the capacity to manage multilingual calls, manage card payments and work in conjunction with cart abandonment sites.

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24 Hour
Contact Centre

We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.

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