Blog / Why we’re in The Cloud

 

 What 

Our contact centre Cloud platform provides us with an end to end solution, 

producing a highly sophisticated and configurable telephony system, with 

features and functions that allow us to offer the ultimate best in 24 hour 

services to our clients and their customers. 

How 

System features live in the cloud and therefore can be instantly activated 

for the relevant user. The multi-channeled technology is simply accessed 

via a browser which adds more flexibility, accessibility and functionality.  

 Flexibility

System features live in the cloud and therefore can be instantly activated for the relevant user. The multi-channeled technology is simply accessed via a browser which adds more flexibility, accessibility and functionality.

Productivity 

The Cloud easily integrates and improves on existing IT systems, therefore it maximises on employee efficiency and productivity. Updates are also automatic and regular, therefore reducing the need for extensive IT support.

 Security

Facilitates adherence to legal structures for communication security and

compliance. It also fares better in attempted security breaches than

premise-based data centres do.

Unlimited channels 

The capacity of the elastic cloud infrastructure supplies support for unlimited

channels. Features such as priority queuing, intelligent announcements,

queue-busters and call backs for up to 1,000 calls are provided when 

needed.

 Reliability

High performance levels and availability results in a reliable platform, easily accessed through a browser and without the need for expensive licences. The Cloud also simplifies scalability and workflows to respond to rapid changes in individual business needs.

The Cloud

 

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This post was written by Joy Dove

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Open 24/365

80% of callers don’t
leave a voicemail

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Our Services

Inbound
Call-Handling

Our 24 hr phone answering service customised to your business needs.

Emergency
Response/Helpdesk

24 hour support for fault management, call outs, lone-worker support.

Live Chat
& Social Media

Your live chat and social media handled 24/7 by professional individuals.

Other contact
Centre functions

Our contact centre has the capacity to manage multilingual calls, manage card payments and work in conjunction with cart abandonment sites.

call-woman

24 Hour
Contact Centre

We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.

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